Frequently Asked Questions
Everything you need to know about your Dark Room experience.
What is the typical shipping timeframe for orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with tags attached. Simply visit our online portal, enter your order number, and print your prepaid return label.
How should I care for my Dark Room garments?
To preserve the integrity of our fabrics and dyes, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are located on the inner seam label of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our oversized fits or sizing down for a more tailored silhouette.
Do you restock sold-out items?
Many of our pieces are released in limited drops to maintain exclusivity. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a specific item returns.