Returns & Exchanges
At Dark Room, we want you to be fully satisfied with your aesthetic; if your purchase doesn't meet your expectations, you can return or exchange items within 30 days of delivery. All returned items must be in their original, unworn condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all labels and protective materials are included to prevent damage during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing